Refund policy

At Casa Culin, customer satisfaction is our priority.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories and documentation.

Proof of purchase may be required.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale items
Personalized or customized products
Items damaged through misuse

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card issuer may require additional time for the refund to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can resolve it promptly.

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